Tag Archives: windshield repair

Small Rock Chip – Big Problem!



Often drivers are lulled into a false sense of security by a small rock chip. They imagine that a small rock chip is somehow less likely to grow in to the dreaded crack that makes its way all the way across the windshield if left untreated. To begin with, most cracked windshields start with a small rock chip which later expands into a long crack. The crack may spread immediately, over night, or even in a matter of months to years. There is simply no way to tell when the damage is going to spread. Often customers inform me that the rock chip I am about to repair has been there for several years. I always tell them the same thing, which is that they have been on borrowed time, and very lucky at that. A rock chip may seem stable for a long time and then circumstances align causing it to suddenly break. Here’s some of the factors and physics behind what causes a rock chip to spread.

  1. Glass tends to expand and contract in the heat and the cold. Usually, the rock chip you can see with your eyes also contains several invisible micro cracks which extend further out. When the glass expands in the heat or contracts in the cold, already weakened by the impact of the rock, it may give way, cracking sometimes up to 2 feet or more.
  2. The impact of the rock hitting the windshield has removed a small piece of the surface glass, weakening the structural integrity of the windshield. Vibrations and bumps in the road can easily cause the chip to crack.
  3. Differences in atmospheric pressure can also cause a weakened windshield to crack. Often drivers report that a rock chip that had been on the windshield for months, suddenly cracked when they went into the mountains.
  4. Last, running the car heater or air conditioning can cause an unstable rock chip to crack. Like running a cold glass under hot water, or hot glass under cold water, the difference between the temperatures of the outer and inner layers of the windshield can cause the glass to shatter.

The size of the rock chip is immaterial. A tiny rock chip is just as likely to crack as a larger one. The same physics behind large rock chips are in play with smaller ones. That’s why I say that drivers are often lulled into a false sense of security when they have a small rock chip. I can’t count how many times I’ve heard the same story. It always starts something like this: “I had this little rock chip on my windshield that happened a few months ago and I thought, it was no big deal. Then I came out yesterday and it had spread to over a foot long. Is there anything you can do?” And of course, the answer is, “no”.

Rock chips are a pain in the neck no matter what size. My advice is to have it repaired immediately so it doesn’t become a much bigger, much more expensive, pain in the neck.


Hot Weather & Windshield Repair



Glass will always behave in a relatively predictable way. There are a few “enemies” of windshield repair. Extreme temperatures is one of them. Glass tends to expand in the heat and contract in the cold. The windshield is comprised of three layers, UV glass on the outside, UV glass in the interior of the car and a synthetic in the middle, laminated together to create a strong bond. When it is very hot outside, especially when the car has been sitting in direct sun, the windshield can heat up to well over 110 degrees F. More than likely, drivers will run their car air conditioner on a hot day and if there is a rock chip or a small crack on the windshield, the variance in the temperatures from the outside of the windshield and inside the car, can easily cause the damage to  grow in size resulting in the need for a costly windshield replacement. Here’s why: The outer layer of glass is expanding in the heat. The middle layer is fixed, and the inside layer is contracting from the cold air blowing from the air conditioner. This causes a certain amount of pressure, and to relieve the tension, the glass cracks. It is the same principle that cause a hot glass to shatter if it is held under cold water or visa versa. In the Winter, the same thing can happen, only in reverse. The outer layer of the windshield is icy cold and when the car heater is turned up, the inside layer begins expanding with the heat.

The take away from this, aside from having your windshield repaired asap when you have a rock chip, is:

  1. Avoid extremes in temperature. If you are still using the vehicle before you have a chance to have it repaired, try to park it in a shaded area, out of direct sunlight.
  2. Avoid using sun reflectors that are shiny. Shiny reflectors will shield the interior of the car by reflecting sunlight away, but they are also known to heat the windshield to temperatures that can easily cause a small rock chip to spread. Instead, use opaque, or satin-finished sun guards.
  3. If you are using your air conditioner, keep it on low, and keep the setting adjusted so that the air flow is focused mainly on your legs and not on the windshield.

-Simple tips that can help to save your windshield.

FREE Windshield Repair!

imgres.jpgMost of the time anything free is usually too good to be true. Not so with windshield repair. Almost all auto insurance companies will waive your deductible, and cover the cost of windshield repair with no negative effect on your premium. Here’s why they do so. Many policy holders have low deductibles, $0.00, $100, $200, etc. These people could literally claim a new windshield for just a small rock chip. This would cost the insurance companies a small fortune. So, the insurance companies offer free windshield repair to e everyone who has comprehensive coverage, regardless of the deductible. It appears as though they are doing you the favor by offering free windshield repair, but it is you doing the favor for your insurance company by being willing to have your windshield repaired instead of replaced. Only two of the large insurance companies, State Farm and Mercury, do not offer free windshield repair.

Here’s what to do:

  1. Call the claim number on the back of your insurance card and tell the rep you want to file a simple windshield repair claim. The rep will ask you two or three questions which are purely informational. Answer to the best of your ability. It does not matter how long ago the rock chip occurred, so there’s no need to get creative with your answers.
  2. Let the rep know if you have chosen a glass shop that you would prefer to use for the repair. Your insurance company will try to steer you into using one of their preferred shops, but you have the right to use whichever shop you choose. if you don’t have a preferred shop, they will assign a shop for you.
  3. If your chosen repair shop is included in your insurance company’s list of providers, they will fax your contact info along with the claim to the shop a moment after you hang up with your insurance company. The shop should contact you shortly thereafter.

There you have it – FREE rock chip repair.

Most vehicle owners are not aware that insurance companies provide free rock chip repair. It is not a perk that most insurance companies want to publicize. Free, anything, obviously effects their bottom line. Before paying out of pocket, typically for around $70, to have your windshield repaired, contact your insurance company to ask about free rock chip repair. -And if you are in the San Francisco Bay Area, by all means, let them know that you would like American Glass Repair to do the repair. We would appreciate that.

Don’t Do It Yourself!

I see this all the time. Some one shows up at my garage for a windshield repair and within 5 seconds, I can tell that they’ve attempted to repair a rock chip by using Krazy Glue, Gorilla Glue, clear nail polish – you name it – whatever else they think makes sense at the moment. The trouble is, nothing will work except acrylic resin, properly used by a professional. I’ll ask, (already knowing the answer), “Have you used any type of product on the rock chip trying to repair it yourself?” Almost always the customer tells me no. I don’t press the issue, even though I can clearly see that something was used on the damaged area. At that point, the customer really needs a rescue and not a repair. Unfortunately, once a product like Krazy Glue has been used on a rock chip, there is no way to repair it properly. The glue gets into the rock chip and hardens, preventing the acrylic resin from doing its job. Only acrylic resin can be used to repair windshield damage. Anything else will ruin the windshield and eventually result in the need for a costly replacement. Krazy glue may support the weight of a grown man, as seen in the photo, but using it on a windshield is one quick way to end up in a glass replacement shop. images

The best advice is, Don’t do it yourself.

Insurance Companies That Waive The Deductible For Windshield Repair


Insurance Companies That Waive The Deductible For Windshield Repair

If you’ve ever seen one of these signs advertising “Free Rock Chip Repair” you’ve probably wondered, “what’s the catch?” Actually, there is no catch. The list below represents most of the auto insurance companies that will waive your deductible if you opt for a windshield repair instead of a more costly replacement. By doing so, you are saving the insurance company from having to cover the cost of replacing your windshield. In turn, they are doing you a favor by waiving your deductible, with no impact on your premium. Most insurance companies will allow you to have up to three rock chips repaired and they will permit you to claim additional chips on subsequent claims should you have any.

21st Century/AIG
AAA Auto
Acordia Mountain West
Agricultual Workers Mutual
AIG Personal Lines
Alfa GA & MS
Alliance Glass Network
Allied Insurance
Allmerica (Hanover)
AMC Insurance
American Bankers
American County Mutual
American Express (AMEX)/ Ameriprise
American Family
American National
American Southwest
American States
Arcadia Insurance
Armed Forces Insurance
Astro National
Atlanta Casualty
Auto Owners Insurance
Auto Renters Inc (ARI)
Bear River Mutual
Bristol West
C.N.A. / Encompass
C.N.A. Commercial
California Casualty
Central Mutual
Century General
Charter Group
Chubb Insurance Group
Church Mutual
Colonial Penn/ GE Auto Ins. Net
Colorado Casualty
Continental Western
Cotton States Insurance
Country Insurance
CSAA Insurance
CSE Insurance
Economy Premium
Farm Bureau – CO
Farm Bureau – GA
Farm Bureau – IA
Farm Bureau – KS
Farm Bureau – KT
Farm Bureau – MI
Farm Bureau – Mountain West
Farm Bureau – TX
Farm Bureau- NC
Farm Bureau-Idaho
Farm Bureau-Southern
Farmers Union
Farmers Casualty
Federated Insurance
Flood & Peterson
Fred Loyd
GE Financial Assurance
Gerber National Glass Services
Go America
Grange Direct
Grange Insurance
Grange Mutual
Great American
Great Lakes Security
Guide One
Hanover Insurance
Harmon Generic Phone #
Hartford Commercial Claims
Hawkeye Security
Hochheim Praire
Home State County Mutual
Horace Mann
Insur Quest
Kemper Insurance
Liberty Mutual
Montgomery Ward
Mountain States Mutual
National Alliance
National Farmers Union
National General
National Grange (NH)
National Interstate
Nationwide / Blue Ribbon
North Pacific
Northbrook Indemnity
Ohio Casualty
Old American
Omaha Property & Casualty
Pharmacists Mutual
Royal & Sun Alliance
Safe Auto
Safelite Solutions
Safeway Direct
Shelby Glass Claims
Shelter Insurance
Society & Venture
Specialty Auto Group
St. Paul
State Auto
Texas Colonial
Texas Unitrin Specialty
Titan Insurance
Trinity Insurance
Trinity Universal
Unigard Insurance
United Fire & Casualty – CO
United Fire & Indemnity – TX
Unitrin Direct
Unitrin MLI
Unitrin Specialty
USF & G / St. Paul
Valley Insurance
Western United
Windsor Group
World Wide

Why You Should Repair Rock Chips ASAP

starWhy You Should Repair A Rock Chip Soon After It Occurs

  • A windshield chip can crack at any time. Increased pressure could turn the chip into a crack at a moment’s notice – including while driving.
  • Repairing a chipped windshield can take as little as 30 minutes.
  • Windshield chip repair saves money. The cost of windshield replacement far exceeds that of repairing a chip.
  • The longer you leave a windshield chip, the more likely it is to get worse. In cold weather conditions, windshields contract. As a result, windshield chips and dings are more likely to spread in a horizontal fashion. According to a study conducted by the Motor Industry Research Association (MIRA), chips were likely to spread more than 80% of the time at temperatures of 14 degrees (-10° C). Windshield chips tested at 32 degrees were nearly 60% likely to crack.
  • Warm weather conditions cause windshields chips to spread into vertical cracks. The cooling effect of the air conditioning unit makes chips even more likely to crack.
  • Driving over a speed bump, pothole or other uneven terrain can cause a windshield chip to crack. The force radiates through the car and puts additional pressure on the edges of the chip, which can quickly lead to a crack.

Although it is not possible to say how long it will take for a windshield chip to spread, simply driving will eventually cause or lengthen a windshield crack.

Getting a your windshield repaired early can stop the damage from spreading and prevent the need for a windshield replacement.

Call us at: 925-268-8248

Do-it-yourself Windshield Repair Kits (and why you should never use one)

PERMATEX WINDSHIELD REPAIR KITYou car windshield is not just “another piece of glass.” It is one of the most important vehicle safety features and the only thing between you and everything else on the road. Your windshield is comprised of 3 laminated layers. The top layer on the outside is typically UV glass as is the bottom layer, inside the car. The middle layer is soft and comprised of PVB (Polyvinyl butyral (or PVB) a resin usually used for applications that require strong binding, optical clarity, adhesion to many surfaces, toughness and flexibility.

Trained windshield repair technicians inject an acrylic resin into the damaged area on your windshield using special tools and high pressure. The process involves both pressure and vacuum cycles. This is where do-it-yourself kits fall short and usually fail. Do-it yourself kits only allow for one pressure cycle. In other words, you get one shot. If it fills, you are lucky and what ever the result, you are stuck with it because once the resin is injected and cured (hardened) there is no do-over. The do-it-yourself kit does not allow for a vacuum cycle so there is not way to remove trapped dirt, debris and moisture from the damaged area. The results are usually cloudy at best and unpredictable. In short, you risk ruining your windshield to save money and in the long run, home kits lead to the need for a costly windshield replacement.

While on the topic, I might also mention that attempting to repair a damaged windshield with household products, such as, Crazy Glue, and nail polish will ensure the need for a replacement windshield.

There is no substitute for using a trained professional when it comes to something as significant as one of your vehicle’s most important safety features.